Support & Training

Our experience with public organizations allows us to provide more effective customer service by eliminating the need for you to explain how your hiring process works and what types of rules and regulations you adhere to. By combining people, knowledge and tools with an unparalleled commitment to ensuring customer success, we are able to offer an unmatched level of service that increases your productivity and maximizes knowledge and effective use of your NEOGOV system. We offer unlimited customer support, services and training.

Customer Service

The NEOGOV Customer Success Center is an interactive forum set up in order to facilitate communication within the NEOGOV user community and between NEOGOV and its users. Within the NEOGOV Customer Success Center you will be able to find tips, hints and techniques to help you with your daily HR tasks as well as on Insight; implementation procedures and help files; biweekly call minutes; technical documentation and much more. You will also be able to see and participate in numerous discussions about enhancement ideas, best practices, etc.

Click here, for NEOGOV Customer access to our Customer Support Center.

Become part of NEOGOV Public Sector Community (over 400 agencies strong)

As a customer, you have access to our active NEOGOV Community - Customer Success Center. Learn best practices from industry experts and your professional colleagues. Share recommendations with your peers and benchmark your results against other agencies.

• Free Online Trainings (live webinars and self-running tutorials)
• Best Practices Workshops (live webinars)
• Access to the Best Practices Center
• Access to customer forums, blogs, and discussion groups
• Bi-weekly customer conference calls
• Free product upgrade release trainings
• Access to the NEOGOV Document Library
• Share documents and ideas with your peers
• Free & unlimited customer support call center access and much more
• Annual User Conference (more than 200 attendees in Las Vegas, NV). Click here for details

Proven Implementation Methodology

We trade on years of industry experience and best practices to implement the NEOGOV products quickly, typically in under 60 days.

From there, we open up access to the NEOGOV community while we continue to evaluate, optimize, and refine the processes, reducing an agency's workload and maximizing effectiveness. Because NEOGOV products are both easy-to-use and fast to implement, we are able to offer a public sector model that is low risk, but offers a high ROI at the same time.

Professional Services

NEOGOV Professional Services' objective is to help our clients take full advantage of the Insight application and maximize their investment. The Professional Services team focuses on providing the customized level of support each client needs during implementation. Our team utilizes their experience and product knowledge to guide clients through the standard implementation processes and get you up and running quickly. Once we have executed a successful implementation, our team can assist to further define any additional support and training as needed. NEOGOV Professional Services team is designed to be more than just a problem solver and ultimately help our clients get the most ROI during and after Insight implementation.

Training

Training is one of the most critical components of any new software roll-out. You can be confident that each training session is delivered by our training staff which is experienced in public sector HR recruitment and selection processes. During implementation we work closely with your agency to gather and understand the details of your existing recruitment and selection processes. This enables us to design each training session to teach Insight functionality in a manner specifically tailored to your agency's processes. Following the training, your agency will have full access to the NEOGOV training environment.

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