Company Policies | Service Specifications

This page lists terms, conditions, policies, and descriptions that apply to NEOGOV Services.

NEOGOV Service Agreements

All Services are governed by the terms and conditions of the NEOGOV Services Agreement most recently published prior to execution of an Ordering Document.

NEOGOV Service Agreement [NSA-v050119]	Published May 1, 2019
NEOGOV Service Agreement [NSA-v010119]	Published January 1, 2019

Service Schedules

Schedule B - Business Associate Agreement	The Terms and Conditions of Schedule B shall apply and are incorporated into the Service Agreement if Customer utilizes HRIS Services or NEOGOV receives Personal Health Information from Customer (as defined by the Health Insurance Portability and Accountability Act).
Schedule H - HRIS Terms & Conditions	The Terms and Conditions of Schedule H are incorporated into the Service Agreement if Customer utilizes any of the following HRIS Services: NEOGOV Core HR, NEOGOV Payroll, NEOGOV Time & Attendance.
Schedule I - Integration Terms & Descriptions	The Terms and Conditions of Schedule I are incorporated into the Service Agreement if Customer utilizes an Affiliated API or Open API as defined in Schedule I.
Schedule S - Service Descriptions [v010119]	The Service Description are incorporated into the Service Agreement. Customers may only Services purchased or subscribed as listed within a NEOGOV Ordering Document. NEOGOV Service descriptions for Services not purchased or subscribed to by a Customer are provided for reference only. NEOGOV may change the Service Descriptions from time to time without notice.