Company Policies | Service Specifications

This page lists terms, conditions, policies, and descriptions that apply to NEOGOV Services.

NEOGOV Service Agreements

All Services are governed by the terms and conditions of the NEOGOV Services Agreement most recently published prior to execution of an Ordering Document.

NEOGOV Service Agreement [NSA-v090120]	Published September 1, 2020
NEOGOV Service Agreement [NSA-v050119]	Published May 1, 2019
NEOGOV Service Agreement [NSA-v010119]	Published January 1, 2019

Service Schedules

Schedule B - Business Associate Agreement	Schedule B shall apply if (1) Customer is a Covered Entity* or Business Associate* and (2) NEOGOV receives Personal Health Information or ePHI* from Customer. * As defined by the Health Insurance Portability and Accountability Act or the Health Information Technology for Economic and Clinical Health Act.
Schedule H - HRIS Terms & Conditions	Schedule H applies to subscriptions for any of the following HRIS Services: NEOGOV Core HR, NEOGOV Payroll, NEOGOV Time & Attendance.
Schedule I - Integration Terms & Descriptions	Schedule I applies to subscriptions for Affiliated APIs or Open APIs as defined in Schedule I.
Schedule S - Service Descriptions [v010119]	Schedule S* is incorporated into the Service Agreement between the Customer and NEOGOV. *Service Descriptions for Services not subscribed to by a Customer are provided for reference only. NEOGOV may change the Service Descriptions from time to time without notice.