This page lists terms, conditions, policies, and descriptions that apply to NEOGOV Services.
The agreements and addenda published on this page are incorporated by reference into the applicable Order Form and form part of the binding agreement between the Customer and NEOGOV. The applicable agreement version is the version published on this page as of the effective date of the applicable Order Form. In addition, certain products, services, or features may be subject to the supplemental product-specific addenda identified below, which apply automatically upon the Customer’s purchase, access, use, or enablement of the applicable products, services, or features.
All Services purchased directly from NEOGOV are governed by the terms and conditions of the NEOGOV Services Agreement most recently published prior to execution of an Order Form (unless you are a Federal customer in which case the NEOGOV Federal Services Agreement shall apply).
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Published May 22, 2026 |
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Published January 10, 2025 |
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Published September 10, 2024 |
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Published May 7, 2024 |
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Published July 14, 2023 |
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Published April 1, 2023 |
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Published April 1, 2022 |
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Published February 1, 2021 |
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Published January 28, 2021 |
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Published December 16, 2020 |
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Published December 1, 2020 |
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Published November 13, 2020 |
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Published November 4, 2020 |
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Published September 1, 2020 |
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Published May 1, 2019 |
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Published January 1, 2019 |
All Services purchased directly by Federal Customers are governed by the terms and conditions of the NEOGOV Federal Services Agreement most recently published prior to execution of an Order Form.
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Published May 22, 2026 |
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Published January 10, 2025 |
Services purchased by Customer through a Reseller are governed by the terms and conditions of the NEOGOV Services Agreement Applicable to Customers of NEOGOV Resellers most recently published prior to execution of an Order Form.
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Published May 22, 2026 |
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Published January 10, 2025 |
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Published September 10, 2024 |
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Published May 7, 2024 |
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Published July 14, 2023 |
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Published April 1, 2023 |
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Published March 21, 2022 |
Services purchased by Federal Customer through a Reseller are governed by the terms and conditions of the NEOGOV Federal Services Agreement Applicable to Customers of NEOGOV Resellers most recently published prior to execution of an Order Form.
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Published May 22, 2026 |
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Published January 10, 2025 |
The following addenda are incorporated into and form part of the applicable NEOGOV Services Agreement and the Services Agreement for Customers of Resellers (collectively, the “Agreement”). Each addendum applies automatically to the specific products, services, or features identified therein when purchased, accessed, used, or subscribed to by Customer under an Order Form. By executing an Order Form for, accessing, or using the applicable products or services, Customer agrees to be bound by the applicable addenda, each of which is hereby incorporated by reference into the Agreement as though fully set forth therein.
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Applies where Customer has ordered SaaS Applications or Professional Services related to: NEOGOV Core HR, NEOGOV Payroll, and NEOGOV Time and Attendance. |
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Applies where Customer has purchased the PowerEngage Platform. |
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Applies where Customer has purchased the Vetted Platform. |
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Applies only to the AI Tools provided to Customer by NEOGOV as part of the Services. |
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Applies where NEOGOV Processes Personal Data (as defined by the General Data Protection Regulation) on behalf of Customer. Customers may download and complete this Schedule following the instructions in the preamble of the DPA. Upon receipt of the validly completed DPA by Governmentjobs.com, Inc. at this email address, this DPA will become legally binding. |
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Applies where Customer has ordered professional services such as training, implementation, and customizations related to the SaaS Applications. |
At NEOGOV, we prioritize the security of our users and their data. We are committed to maintaining robust security measures to protect against potential threats. If you identify any security vulnerabilities, we encourage you to disclose them to our dedicated security team. Please email any findings to vulnerability@neogov.com, and our team will promptly address the issue to ensure the continued safety of our platform. Your vigilance helps us maintain the highest standards of security for all our users.