Support

Your NEOGOV applications are a vital part of your business. Our experience with public organizations allows us to provide more effective customer service by eliminating the need for you to explain how your hiring process works and what types of rules and regulations you adhere to. By combining people, knowledge, and tools with an unparalleled commitment to ensuring customer success, we are able to offer an unmatched level of service that increases your productivity and maximizes knowledge and effective use of your NEOGOV system.

Here at NEOGOV, we believe that it is our customer feedback and open communication policy that enables us to design and deliver the most comprehensive, user-friendly public sector Human Resource solutions on the market today. It is in this spirit that we provide the most flexible customer support available, unlimited customer support. You may access the NEOGOV Customer Support Center both online and by calling our toll-free support number.

Training

Training is one of the most critical components of any new software rollout. Every NEOGOV Insight implementation includes in-person training brought to your facilities. Additionally, you can be confident that each training session is delivered by our training staff experienced in public sector HR recruitment and selection processes.

During implementation we work closely with your agency to gather and understand your existing recruitment and selection processes. This enables us to design each training session to teach Insight functionality in a manner specifically tailored to your agency’s recruitment and selection processes.

Following the on-site training, your agency will have full access to the training environment. Additionally, your agency has full access to our Customer Support Help Desk during the training to help new users fully utilize Insight. Our existing customers find that this unique implementation approach enables their users to become familiar with Insight in a safe environment, promoting system use and leading to a more successful rollout.